Payment Policy for GardenTivaRox

Effective Date: 24/12/2024

At GardenTivaRox, we are committed to providing a secure and efficient payment process for our customers. This Payment Policy outlines the terms and conditions for all transactions conducted through our website. By making a purchase, you agree to the terms described below.

1. Accepted Payment Methods

We accept the following payment options for your convenience:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Gift Cards and Coupons: GardenTivaRox-issued gift cards and promotional codes

2. Payment Currency

  • All transactions are processed in U.S. dollars (USD).
  • Customers are responsible for any currency conversion fees or additional charges imposed by their payment provider for transactions in USD.

3. Payment Timing

  • Full payment is required at the time of purchase. Orders will not be processed until payment is successfully authorized.
  • For pre-orders or custom items, the full payment will be charged at the time of order placement.

4. Payment Security

  • GardenTivaRox employs industry-standard encryption and secure payment gateways to protect your payment information during transactions.
  • We comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure secure handling of payment data.
  • Sensitive payment details, such as credit card numbers, are not stored on our servers.

5. Failed or Declined Payments

  • If your payment is declined, please ensure:
    • Your card details are entered correctly.
    • You have sufficient funds in your account.
    • Your payment method is authorized for online or international transactions.
  • GardenTivaRox is not responsible for fees or penalties imposed by your payment provider due to declined transactions.

6. Refunds

  • Refunds are processed in accordance with our Refund and Returns Policy.
  • Refunds will be issued to the original payment method used during the purchase.
  • Depending on your payment provider, refund processing times may take 5-10 business days.

7. Chargebacks and Disputes

  • Customers are encouraged to contact our support team at suport@gardentivarox.com to resolve any payment-related issues before initiating a chargeback.
  • Unauthorized or fraudulent chargebacks may result in account suspension and could lead to legal action.

8. Taxes and Additional Charges

  • Sales Tax: Applicable sales tax will be calculated and added during checkout based on your shipping address.
  • Customs Duties and Import Taxes: For international orders, customers are responsible for paying customs duties, import taxes, or related fees as required by their country.

9. Discounts and Promotions

  • Discounts, promotional codes, and gift cards must be applied at checkout and cannot be applied retroactively.
  • Each promotional offer is subject to specific terms and conditions outlined during the promotional period.

10. Invoice Requests

  • An invoice will be automatically sent to your email upon successful purchase.
  • For additional documentation or detailed invoices, please contact our support team.

11. Recurring Payments

For subscription-based services or recurring purchases:

  • Customers will be billed automatically based on the agreed billing cycle.
  • Recurring payments can be canceled at least 48 hours before the next billing date by contacting us at suport@gardentivarox.com.

12. Payment Errors

  • If a payment error occurs, please notify us immediately at suport@gardentivarox.com.
  • We will investigate and resolve the issue promptly, including issuing a refund if applicable.

13. Contact Information

For any questions or concerns regarding payments, please contact us:

  • Address: 1 Columbus Cir #APT S27F, New York, New York (NY), 10019
  • Phone: (212) 453-4742
  • Email: suport@gardentivarox.com